- CHCADV001 – Facilitate the interests and rights of clients
- BSBITU211 – Produce digital text documents
- CHCCCS019 – Recognise and respond to crisis situations
- CHCCDE003 – Work within a community development framework
- CHCCOM001 – Provide first point of contact
- CHCCCS015 – Provide individualised support
- CHCPRP001 – Develop and maintain networks and collaborative partnerships