Privacy Policy

Career FAQs Pty Ltd (ACN 111 754 799) (“Career FAQs” or “we”), cares about the privacy of its users (“you”) and understands the importance of protecting any personal information we collect about you as well as clearly disclosing to you what we may do with your personal information.

We are committed to protecting the privacy of our customers and observe the Australian Privacy Principles (“APP”) pursuant to the Privacy Act 1988 (Cth) (as may be amended from time to time).

The purpose of this policy is to let you know:
What information is collected about you when you visit this website
What information is collected when you submit a course enquiry
What information is collected when you download a career resource
How this information is collected and used
Our disclosure policies, including with whom the information is shared
How you can access or correct your information
What security procedures are in place to protect against the misuse or loss of personal information
How you can contact Career FAQs and make complaints (if necessary)

This Privacy Policy applies to any personal information you provide:

When you visit the site
When you submit a course inquiry
When you submit a career service provider inquiry
When you purchase a course
When you download a career resource, including, but not limited to, a resume, cover letter or resignation template
When you subscribe to our newsletter and/or other course and career-related direct marketing channels
To any of our third-party partners in relation to an email direct marking campaign or any content sharing arrangements

Your personal information will be handled appropriately according to this policy and the terms and conditions section of our website and may be amended, at Career FAQs’ discretion, from time to time. You may contact us at any time to request details about what personal information we hold, or to request that it be changed or deleted.

Collecting Information

The type of information that Career FAQs collects about you is dependent on how you use the services offered on our website.

(a) Personal Information
Career FAQs collects personal information about its users. Once an individual decides to make an enquiry about a course or career service provider, subscribe to our newsletter or download a career or education-related resource, Career FAQs (upon the individual completing an online form) will collect all or some of the following personal information:

Full name
Address
Email address
Telephone number(s)
Suburb, State and country of residence
Enrolment readiness status
Career(s) and/or course(s) of interest
Mobile phone number (used for communication via SMS or WhatsApp, with your consent)
Communication preferences and engagement status (e.g., replied, no response, opted out)

We will not collect or solicit personal information via this site which would be unlawful, unrelated to the functions or activities of Career FAQs, or in a manner we believe is unreasonably intrusive. How we use your personal information is set out below in the section entitled “Use and Disclosure of Personal Information”.

There is no obligation on you to provide us with any of the personal information that we may request, however if you choose not to provide us with the requested information we may not be able to offer the requested service or it may affect our efficiency in providing our services to you.

(b) Sensitive Information
Generally, Career FAQs does not collect sensitive information about an individual. Sensitive information, as defined in the Privacy Act 1988 (Cth) and Australian Privacy Principles includes, but is not limited to, information or an opinion about an individual’s racial or ethnic origin, religious beliefs or sexual orientation.

(d) Non-personal Information
Like most websites, Career FAQs collects non-personal information in aggregated form when an individual accesses the website, which includes the following information:

Date and time of visit to the site
Top-level domain name (for example .com, .gov, .au, .uk etc.)
Pages accessed and documents downloaded
Previous site visited
Type of Internet browser used
IP address
Operating system used
Domain name of your Internet Service Provider
Banner advertisements you have viewed or clicked on

We use this information, which remains in aggregate form, to understand how our users use our website. We may also share this information with our third-party education and career service provider partners for the purpose of providing you with the best course choices and career advice.

Career FAQs will only collect information about an individual from that individual, in circumstances where it is reasonable and practicable to do so or for reasons compliant with the APP.

Use and Disclosure of Personal Information

Personal information is requested or collected by us when it is required to assist in efficiently handling your request. You acknowledge that any disclosure of personal information by you during a visit to our website, whether as part of completing a course enquiry, career service provider enquiry or otherwise, is being made freely by you without any pressure or undue influence being exerted on you.

Your personal information is used for the following purposes:

To answer your enquiries or to assist in processing your enrolment through Career FAQs’ education and training partners, which will involve disclosing your personal information to the educational entity that provides the course you have enquired about
To answer your enquiries through Career FAQs’ career service provider partners, which will involve disclosing your personal information to the entity that provides the service you have enquired about
To offer you personalised and relevant educational and career-related information and services to enhance your study and career opportunities
To provide information on government study loans, financial subsidies, student support services, or changes to regulations or legislation
To provide more information about the courses provided by education providers from time to time, as authorised by law
To provide you with marketing communications as permitted by law, including in relation to our partners’ career and education-related products and services
To provide to any partners on our website (which will be determined by Career FAQs and may include tertiary and other educational providers as well as other careers stakeholders)
To contact you via SMS or WhatsApp, for the purpose of confirming your course interest, offering alternative study options, and/or arranging a meeting or call with an education provider
To log and update your communication preferences and engagement outcomes (for example, “Booked a meeting”, “No longer interested”, or “Opted out”) in our secure systems.
To analyse aggregate messaging engagement data to improve the relevance and helpfulness of our communications

You can opt out or unsubscribe from marketing communications at any time using the ‘unsubscribe’ link in each newsletter or by contacting us directly. You can opt out of SMS or WhatsApp communications at any time by replying “STOP” (for SMS) or typing “Stop” (for WhatsApp), or by contacting us directly at [email protected]. Your preference will be updated promptly and recorded in our systems to ensure no further messages are sent via that channel.

Career FAQs will only publish your personal information on this site if you have consented to its disclosure. When giving such consent you should be aware that information published on this site is accessible to users from all over the world.

Career FAQs will take reasonable steps to ensure that when personal information is provided to third parties, they are also bound by privacy and confidentiality provisions in relation to the protection of your personal information. Where SMS or WhatsApp messages are sent using a trusted third-party messaging provider, we share only the minimum information required for message delivery (e.g., your name, mobile number, and relevant course details). These providers are bound by contractual obligations to handle your personal information in accordance with applicable privacy laws.

Career FAQs may disclose your personal information to third parties who perform services for us, or any related parties including but not limited to the purposes of maintaining and managing our information systems.

You have the right to directly contact such third parties to request access to any personal information provided to us.

Updated Information and Access to Personal Information

Career FAQs will make reasonable attempts to ensure that the personal information we hold about you is accurate, up to date and complete. Please contact [email protected] to request changes to your personal information.

Cookies

Career FAQs uses cookies and web beacons to enhance services and track engagement.

Security and Storage of Your Personal Information

Career FAQs takes the security of users’ personal information very seriously. Message content and related engagement metadata may be securely stored in our CRM and messaging systems which is typically 12 months, unless a longer period is required by law or for the resolution of disputes.

Links to Other Sites

This site may, from time to time, contain links to other websites. The links to third-party websites do not constitute endorsement, sponsorship or approval by Career FAQs as to the content or policies of those websites.

Career FAQs is not responsible for the privacy practices nor the content of any linked website. You should be aware that you must read the Privacy Statement related to that site. The Career FAQs Privacy Statement relates only to the Career FAQs website.

Acknowledgment

You acknowledge that Career FAQs will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use, or reliance on any information provided by you or the use of your personal information on any third-party website and any claim you will make in such circumstances will be limited to the owners of such third-party websites.

Destruction of Your Personal Information

Career FAQs will take reasonable steps to de-identify and destroy any personal information about you once the information is no longer required for the purposes in which it was collected, or if we are required to do so by law.

Changes to the Privacy Policy

This Privacy Policy is current as of August 2025.

Career FAQs may make changes to or update this privacy policy from time to time and we suggest you periodically review this policy to remain informed as to how we collect and protect your personal information.

Your continued use of the Career FAQs website constitutes your acceptance as to how we collect, use and disclose your personal information.

Feedback and Complaints

At Career FAQs, we welcome feedback and suggestions about our website. This will assist Career FAQs to update and refine any services we provide to you.

If you have a complaint concerning your information privacy or if you would like more information about our approach to privacy, please contact [email protected].

For Further Information

If you require more information about Australia’s Privacy Laws and the National Privacy Principles, you can access the Federal Privacy Commissioner’s website at www.privacy.gov.au.