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Ashlee Nguyen
34 Corum Street
Mediton SA 5000
M: 0400 000 000
E: [email protected]
Career Objective
Self-motivated and determined pharmacy graduate with community pharmacy experience and a passion for customer service seeks a full-time position where I can apply my medication dispensing and medical counselling skills to provide exceptional health services to customers.
Education
Bachelor of Pharmacy
Armidale, NSW
University of New England
Graduated: 2011
South Australian Certificate of Education
Samsonville, SA
Samsonville Secondary College
Graduated: 2006
Key Skills and Abilities
Medication dispensing
Professional knowledge of S2, S3, S3A and S4 products, and a good knowledge of vitamins and complementary medicines. Experience in Webster packing and using AMFAC Dispense software.
Communication and counselling
Bright and enthusiastic personality, with excellent verbal and written communication skills. Experience in point-of-sale, and communicating with and counselling customers to resolve health and medication queries regarding OTC and prescription medications, drug therapy compliance, drug interactions and supplements. Adept at and interested in maintaining good communication with colleagues to promote a positive, efficient work environment.
Time management
Outstanding ability to prioritise and juggle multiple tasks, including customer service, technical and administrative tasks.
Work Experience
June – August 2011
Professional Placement, DrugSmart Pharmacy
Mediton, SA
Responsibilities:
- Conducted professional prescription medicines counselling (S4) for hypertension, hyperlipidaemia, diabetes, opioids and NSAIDs regarding dosage, frequency and mitigation of side effects
- Conducted professional OTC medicines counselling (S2, S3 and S3A vitamins and complementary medicines) regarding symptoms, dosage, frequency, potential side effects and how to mitigate them
- Assessed prescriptions for currency and clarified any ambiguities
- Dispensed medications using AMFAC program
- Prepared extemporaneous products (dermatological creams and ointments) and Webster Packing (MedicoPak)
- Communicated with doctors via phone
- Conducted point-of-sale transactions
Achievements:
- Successfully provided medication advice to a diverse range of customers every day
- Undertook Quality Assurance Project on OTC Counselling (NPS Self Audit)
- Demonstrated good problem-solving skills in pharmacotherapeutics and administration
March 2009 – April 2011
Pharmacy Assistant, Frankston Day/Night Pharmacy
Frankston, SA
Responsibilities:
- Compounded extemporaneous products (manufactured troches, capsules)
- Assisted in medication dispensing
- Assisted with patient counselling on S2 and S3 products
- Collected and organised scripts in order of priority
- Managed stock and replenishment
Achievements:
- Successfully assisted in customer medication counselling
- Quickly adapted to the dynamics of a private pharmacy and retail environment
January 2008 – February 2008
Work Experience, Pharmacy Department, Mediton Hospital
Mediton, SA
Responsibilities:
- Observed medication dispensing and performed medicine packing
- Discussed patient case notes and drug charts with clinicians
- Joined clinical pharmacists on ward rounds
- Manufactured extemporaneous products and observed eye drop manufacturing
- Observed sterilisation and poisons handling protocols
- Tallied stock from previous year and replenished stock
Achievements:
- Adapted quickly to a fast-paced and demanding hospital environment
- Was briefed on Adverse Drug Reaction reporting
Other Skills
AMFAC Dispense – Advanced
LOTS Point of Sale – Advanced
FRED Dispense – Intermediate
Microsoft Word – Advanced
Microsoft Excel – Intermediate
Microsoft PowerPoint – Intermediate
Interests
Cello, historical literature and cooking.
References
Andy Finch
Pharmacist Manager
DrugSmart Pharmacy
P: (08) 9999 9999
E: [email protected] |
Sophia Lam
Pharmacist
Frankston Day/Night Pharmacy
P: (08) 8888 8888 |