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Certificate III in Business (Customer Engagement)

BSB30120

Location

Online

Study Mode

Online

Outcomes

Administrative Assistant, Customer Service Assistant, Marketing Assistant, Office Assistant, Receptionist

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Qualification

Certificate III

Awarded By

Foundation Education

Duration

Up to 12 months part-time

Start Date

Enquire now for upcoming start dates

Payment Option

Payment plan, Upfront payment

This course meets the Nationally Recognised Training standards. It is listed on the Australian government's National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that's recognised throughout Australia, and lets employers know that you have the right skills for the job.

How Much Will It Cost?

Payment plan

Flexible payment plans are available for this course, making it easier to invest in your future. Enquire now to find out more!

Course Rundown

You’re a strong communicator who likes solving problems. Turn your skills into a rewarding new career in business with this online BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

Designed for students with no prior professional or academic experience, this nationally recognised qualification provides a pathway to a professional career in business. In this course, you’ll build the skills, knowledge and experience required to seek work as as a customer service professional — helping solve problems and keeping customers happy.

You’ll learn how to deliver great customer service; how to evaluate and improve your own performance; how to manage complaints; how to market your organisation’s skills; and how to develop strong business relationships.

Delivered entirely online, this course is flexible to suit your lifestyle. With project-based assessments, you’ll graduate with the skills and real-world experience required to seek work in the exciting and dynamic field of customer service. If you’re looking for a career where your skills can make a difference in people’s lives, this course provides a pathway to meaningful work in business customer service.

Please note: This is a fee-for-service program, it is not government funded.

Eligibility

There are no entry requirements for this course.

FAQS

What You’ll Learn

In this business qualification, the subjects you may study include:

BSBCRT311 — Apply critical thinking skills in a team environment
BSBPEF201 — Support personal wellbeing in the workplace
BSBSUS211 — Participate in sustainable work practices
BSBTWK301 — Use inclusive work practices
BSBWHS311 — Assist with maintaining workplace safety
BSBXCM301 — Engage in workplace communication
BSBWRT311 — Write simple documents
BSBTEC303 — Create electronic presentations
BSBPMG430 — Undertake project work
BSBOPS304 — Deliver and monitor a service to customers
SIRXCEG005 — Maintain business to business relationships
BSBOPS305 — Process customer complaints
SIRXMKT001 — Support marketing and promotional activities

Why study with Foundation Education

Foundation Education provides students with access to quality vocational education alongside their sister brand, the Australian Institute of Personal Trainers (AIPT), and a robust network of industry partners all around Australia.

With courses designed by industry experts, students gain the knowledge and experience to graduate with job-ready skills that employers seek. Plus, students can learn at their own pace and place through flexible online study.

Offering a wide range of Certificate and Diploma-level courses across Early Childhood Education and Care, Education Support, Allied Health, Dental Assisting, Health Services and more, Foundation Education has a vocational study option to take you where you want to go.

The Foundation Education difference means:

Flexible Online Study: Students can complete the theoretical component of courses online at their own pace.
Industry Relevant Courses: Course material is developed in consultation with industry experts to provide students with the comprehensive skills and knowledge required to graduate job-ready.
Dedicated Student Support: Our industry experienced Technical Advisors, Assessors and Support Officers can support students from enrolment through to graduation.
National Recognised Training: Every Certificate and Diploma offered is nationally recognised and accredited, meeting established industry needs and national quality assurance requirements.

Foundation Education is a Registered Training Organisation (RTO Number – 22557)

Student Support

Dedicated Student Support – Foundation Education's industry-experienced Subject Advisors, Assessors and Support Officers will support you from enrolment through to graduation.

Where Will It Lead Me?

Upon successful completion of this course you will receive a BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education.

This course provides you with the professional skills and knowledge required to take the first step in your business career. With this qualification, you may choose to seek work in a range of customer service roles, working for small, medium or large organisations. You may choose to seek work as a Customer Service Assistant, a Receptionist, a Telemarketer, or an Information Services Officer.

You’ll develop the problem-solving and communication skills required to work well with people across all stages of your career.

Receptionist