Santa Claus – Delivery Expert

As most of us prepare to wind down for the holiday break, one man is just getting started. Santa Claus might be known for working “one night a year,” but according to the big man himself, his job is anything but seasonal.

We caught up with Santa at his North Pole HQ to talk about what really goes into managing one of the world’s most ambitious logistics operations, how he keeps his team of elves motivated, and why he never plans to retire.

What’s the hardest part of your job?

Santa: “It’s all about deadlines—and mine can’t move. Every delivery has to happen in one night, with no exceptions. We’ve become a pretty efficient team over the years, but things like chimney-less houses, flight regulations, and evolving global toy trends add extra layers of planning. Still, we always get the job done.”

What’s your favourite part of Christmas Eve?

Santa: “The milk and cookies are great—but don’t tell Mrs Claus I said that. My favourite part is imagining the smiles on the kids’ faces Christmas morning. That moment of joy is what makes all the planning, packing, and preparation worthwhile.”

What do you do the rest of the year?

Santa: “Contrary to popular belief, the off-season doesn’t really exist for us. We spend months reviewing wish lists, replying to letters, coordinating with the toy-making department, and maintaining the sleigh. The reindeer are on a structured year-round training program, and I work closely with the IT elves to manage the Naughty & Nice database.”

“We’ve also gone digital in recent years. Elf Operations now use an AI-powered inventory system and cloud-based logistics planning—because even magic needs good data.”

Is your suit custom-designed?

Santa: “The red is standard issue, but Mrs Claus has modernised the fabric over the years. My current suit is wind-resistant, flame-retardant, and made from eco-friendly fleece. It’s basically like working in premium pyjamas—very cosy, very fast.”

How do you keep your team of elves so motivated?

Santa: “We lead with purpose. The elves love what they do, and they know their work brings joy to millions. I also make sure they’re well taken care of—with housing, meals, and healthcare all included. We offer flexible leave in the summer, and our internal culture focuses on collaboration, celebration, and creativity.”

“We’ve also introduced a skills development program. Some elves have upskilled into toy design, coding, and drone testing.”

Have you ever considered a career change?

Santa: “There’ve been moments—usually around 2 a.m. on December 25th—when I think, ‘Could I do something less… global?’ But the truth is, I love what I do. Helping children believe in magic, spreading joy across the world—that’s not something I’m ready to give up. Plus, I get the best leave entitlements in the game!”

Inspired by Santa’s Skill Set?

If you’re drawn to logistics, team leadership, customer happiness or even working in high-pressure seasonal environments—Santa’s skill set translates into real-world careers, too! Explore:

• Logistics and supply chain management courses
• Project and operations management
• Leadership and team management
• Marketing and customer experience

After all, there’s a little Santa in every great leader, planner, and problem solver.